Why You're Failing to Land an Interview

So you’re on the job hunt for a new hospitality role. Regardless of your experience and skill, finding the right position at the best venue for you can be a challenge. Maybe you’ve applied to multiple vacancies and have yet to be invited in for an interview.

It could be that your experience does not align with the open role(s) or it could be that there are simply stronger candidates for the job - both being factors that are out of your control. We’re here to help with things that are in your control. Ensure that you aren’t sabotaging your chances at landing that hospitality interview by making these common mistakes. Read on to learn why you’re failing to land an interview.


Here is why you might be failing to land an interview:

  1. Your hospitality resume is sloppy in terms of formatting and organisation. It’s imperative that your resume (and cover letter) are organised and orderly. Ensure that you’re including your previous work experience in chronological order, you’re including the specific dates that you worked at each role, and you’ve clearly outlined your responsibilities for each one. Not sure where to start? Find 6 free hospitality resume templates here.
  2. You don’t know what you're applying for. This happens more than you would think. To avoid looking clueless, do some research on the position and the company that you’re applying to. Familiarise yourself with what they do, why you’d like to work there, and what position you’re applying for. We know that you’re likely applying to multiple roles and it can be easy to mix them up. To combat this, we suggest compiling a list of where you’ve applied for your own records. That way, when you get a call-back, you’ll be prepared!
  3. Not including your accurate contact details.
    Triple-check that your address, phone number, and e-mail address are all correct. Especially if you’ve recently landed in Australia from overseas, ensure that you have an Australian contact number. Your potential employer will not be interested in hiring you if it still appears that you’re living overseas, for example.New call-to-action
  4. You’ve made grammatical errors, and/or you’ve contacted your potential new employer in an unprofessional manner. To avoid making grammatical errors on your CV, resume, or cover letter, have someone read it over after you’ve triple-checked it. And when it comes to addressing your potential new employer, it should be done so in a professional manner. Sending a response to a job advertisement with an “I’m interested. How can I apply?” does not illustrate professionalism.

    Take your time with composing a message by addressing the person you’re writing to. Whether you’re replying to a job ad on Facebook, you’re composing an e-mail, or you’re calling your potential employer on the phone, always make sure that you introduce yourself, you include the subject of your query, and you use professional language throughout. Avoid being overly-casual to make a great impression.
  5. Not following the instructions on how to apply. We can’t stress this enough: Read the entire job advertisement. Chances are, all the information you need to apply will be right there. If you need clarification after you’ve read it a couple of times, we do encourage you to ask questions. Asking questions before reading the instructions isn’t the best idea, however, because if you’re asking something that’s already been provided you’ll appear lazy and careless. Take responsibility for your own application process; be proactive and don’t expect to be hand-held during this stage. This is your first impression so make it a good one!


Searching for more tips? Head to our Candidate Learning Centre for free templates, advice, and checklists to help take your hospitality career to the next level. Once you’ve landed your interview, learn how you can prepare and ultimately carry out a successful hospitality interview here.

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About the author Carlyn Shaw

Drawing on 12 years of hospitality experience and coming from a Communications background, I am passionate about all things hospitality.


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