If you’re working in hospitality, you’re probably familiar with a lot of "dos" and "don’ts" when it comes to service expectations and practices within the industry.

While we're all working towards the same goal of providing a positive and memorable experience for our guests, exactly how we're supposed to achieve this can also become convoluted and confused. With infinite amounts of hospitality businesses, managerial styles, and varying service expectations depending on venue and environment, we've compiled the seven unforgettable steps to ensure success at your hospitality workplace. 

Here are the seven unforgettables:  

  1. You must always be immaculately groomed and in your correct uniform - no exceptions.
  2. Acknowledge each and every guest at your soonest opportunity, even if you are busy.
  3. Anticipate guests’ needs and always know what you are serving. Anticipation is your greatest tool.
  4. Establish rapport with your guests in a personable, confident, and courteous manner.
  5. Never say “no”. If you are unable to fulfil a guests’ request always offer a reasonable alternative or check with your supervisor.
  6. Where possible, escort guests rather than point in the right direction.
  7. Smile. We know you have a great one!

Remember these seven golden hospitality rules, and you'll be cruising through your hospitality role. Following these steps will result in a positive work experience for your guests, yourself, and your surrounding coworkers. 

Looking for further insight into the hospitality industry including how to increase your tips, ask for a pay rise, and how to go beyond your job description? Subscribe to our blog below.


Subscribe to our blog


About the author Carlyn Shaw

Drawing on 12 years of hospitality experience and coming from a Communications background, I am passionate about all things hospitality. From industry insight and experience, I join BENCHMARQUE in the effort to inspire 100,000 people to commence and grow their professional hospitality careers by year 2020.


Staffing Solutions: Temporary & Permanent

Discover our informative industry-specific fact sheets and how you can enable operational freedom.

Download your copy


The Intelligent Travellers Guide to a Working Holiday in Australia

Full of tips for making the most of this highly rated bucket list experience.

Download your copy

Discover More

Sydney's Bars and Cafes: Where to Beat t...

Home of the prestigious "hat" system and awards, Good Food is Australia's household name for all things eating out ...

January 15, 2019

11 Free Online Tools to Create a Winning...

With countless free online resume tools now available, creating an eye-catching resume that sets you apart from the...

January 15, 2019

Working in a Casual Dining Environment: ...

Whether you’re about to begin your position in a casual dining environment or you’re considering working in a casua...

January 9, 2019


Submit a job vacancy

Got a position you need to fill? Please enter the job vacancy details below

Thank you your job vacancy has been posted


Submit your resume

Tell us a bit about yourself,
fill out the form below

Not ready to post a vacancy?

Subscribe to our newsletter instead to keep up to date

Not ready to submit a resume?

Subscribe to our newsletter instead to keep up to date