bren B&WNot every manager has the capability to be a leader within your business. Too often we see unsuitable people in management roles. Ultimately, 
a lack of leadership within your management will lead to high staff turnover. This then increases the skills gap within your business. So what can hospitality businesses do to reduce staff turnover?

How to hire inspiring leaders

One thing that doesn’t work in today’s restaurants or venues is management who rule by fear. Reprimanding staff inappropriately in briefings is a sure fire way to destroy culture and force people out the door. A significant factor in turnover of skilled, loyal staff is ineffective and outdated management styles. Managers who choose to “manage” through aggression and fear rather than choosing to inspire, grow and lead their teams to success.

One of the main takeaways from this concept is that good managers and leaders develop good employees. Plain and simple.

When good employees are inspired, mentored and developed, they are perfectly positioned to move into greater roles of responsibility. As growth is supported in this manner, we’d like to think they are conditioned to do the same for the next person – “pay it forward” – the full cycle of continuing leadership if you will. Well, this is what we suggest.

 Struggling with inspiring your team? We might just have the answer!

Perhaps a lack of leadership is a significant reason as to why we’re experiencing a clear and apparent hospitality skills gap? What we are suggesting is maybe, just maybe there are not enough decent managers and great leaders to nurture the talent many hospitality businesses require to really drive skill development in their front-line employees. At this point we can pinpoint where business stopped developing leaders and managers, essentially sealing shut the employee talent pipeline. Thus, lack of leadership creates a skills gap. If it makes you feel any better, this is occurring across all industries. So what can you do about it?

Leadership is about inspiring and enabling others. For Millennial’s (currently the largest generation in the workforce), enabling is inspiring. Your managers need to do both. And do both together.

How to make your team feel respected and valued

If front line staff find it difficult to be inspired or motivated by their direct manager, or aren’t treated with respect and made to feel valued, they will simply find what they need in another business. If you’ve come this far and feel confident in the team you’ve hired, shouldn’t you invest some time in developing them?

The decisions you make today will support you and your business tomorrow. Choose your management team wisely, ensure they have the support to lead your teams, and the time to invest in your people. Remember, your people are your business.

Are you experiencing high turnover? Download our e-book ‘Effective Managers: Ways to combat the hospitality skills shortage and enhance business growth’ to gain some valuable insight into what you can do to retain and attract super talent. Click on the button below to get your free copy now. 

Reduce recruitment cots, retain skilled staff and maintain excellent customer service standards

About the author Marlowe Bennett

With 22 years of experience and over 23,000 professional hours working across Sydney’s hospitality industry, our content aims to inspire young candidates to pursue professional careers and to help operators grow compliantly.


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