The hospitality industry battles with historically high staff turnover rates. Employee induction programs can make onboarding new hires more effective, leading to greater staff retention and, ultimately, a better service experience for your guests.
According to the Australian Tourism Labour Force, the most problematic staff issues for hospitality businesses are skill shortages (69%), recruitment (51%) and retention (36%). A great induction program has the potential to address each of these challenges.
Here are some ways your business can improve the way it inducts and onboards new hospitality staff.
Solicit Feedback From Employees
The best way to find out induction gaps in your business is to go directly to the source: current new hires who experience the induction program first-hand, as well as your current employees.
Turn to them to uncover any gaps they see in the induction process. Ask them what they feel is missing, what can be improved, and what would’ve helped them to succeed.
Focus on Your Audience
What do new candidates need to make them feel welcomed, put them at ease, and set them up for success in their new position?
Putting yourself in their shoes is a sure way to develop an empathetic and comprehensive induction experience for new hires.
Before renovating your induction program, look at the onboarding process first in its entirety to see what improvements should be made there. Then where necessary, adapt the induction program to follow suit.
When you develop an induction process, get your team together to brainstorm proposed ideas, from the candidate’s perspective.
Here are guidelines:
- Who will communicate to the team that a new person will be coming on board?
- Does the company already have an intranet site, or information like relevant policies, information, conditions, health and safety, and so on, or does this need to be developed?
- It’s a good idea to make time for new hires to meet the venue’s leadership. Who will set up the appointments to ensure the new hire gets to meet the right people?
- Who will show the new employee around the venue?
- Are there other ways to make the new person feel welcome and to set them at ease?
- Clarify expectations, work times and job description.
- Don’t forget to get feedback in order to continually improve the induction program.
Put Induction Systems in Place
You can have the best intentions in the world, but if your plan is disorganised, it will fail. If your induction tasks involve more than one party, making the process run smoothly can be tricky. For example, how do you ensure everyone’s available to do their part?
How healthy is your induction process? Try our Hospitality HR Health Check to see how your business stacks up.
Drawing on 12 years of hospitality experience and coming from a Communications background, I am passionate about all things hospitality. From industry insight and experience, I join BENCHMARQUE in the effort to inspire 100,000 people to commence and grow their professional hospitality careers by year 2020.