Working in casual event jobs in Australia can be fast-moving and high-pressure, but also greatly rewarding. To be the best you can in one of these roles - be it set-up crew, bar attendant or as a server/waiter - you need to possess not just the essential technical skills, but also the right soft skills.
At BENCHMARQUE, we pride ourselves on providing staff to our clients who represent our name - who set the standard in service excellence, and by which our competition is measured.
These are some of the key traits, skills and attitudes that we expect all of our casual events team to know.
Utilise time wisely
Every moment where you are not carrying something is a moment effectively wasted. For example, if you are working on the floor at an event, always make sure you are maximising your trips, between back-of-house and front-of-house. Events are time sensitive, so every moment counts.
Guests should expect a high level of service when they attend events. They will already believe that if they request something of you, you will respond swiftly and efficiently. To go above and beyond this expectation, you need to be able to anticipate guests' needs before they are aware they are in need. For example, if you are aware that certain guests have opted not to drink wine, you could remove the empty wine glasses before they ask for this to happen. This will display to other waiters not to offer any further wine. Anticipation is your greatest tool.
Never say no. Always try to find the best, most efficient solution should a problem arise. If you don't know the answer yourself, ask your floor supervisor. Also, should someone require directions in a large event space, simply pointing where they need to go could still lead to them becoming lost and frustrated. Where possible, always escort guests to their destination.
Articles published by us are intended to inspire 100,000 people to join the hospitality industry before 2020. We produce content to support professional growth opportunities while providing hospitality operators valuable guidance and solutions to help lead their venues through the skills challenges expected across the hospitality and events industries both in Australia and abroad. Ask us how you can help the industry achieve this target.