Hospitality Workers Key for Business Development

Regardless of which industry your business falls under, if you employ team members that have come from a hospitality and events background, you're setting yourself up with a strong workforce.

"But wait," I hear you say, "how can barista work relate to a barrister position?"

Well, I believe that regardless of the career individuals have planned for themselves, coming from the background in a restaurant, hotel or event role may be the best foundation for a well-rounded employee. This is why.

Customer service experience could be the edge needed in the corporate world


While it may be difficult for an engineer, IT consultant or accountant to initially see the benefits of developing customer service-focused skills, I believe everyone should gain some experience in a restaurant, hotel or event job before starting their chosen career.

This is because the skills you pick up in hospitality and events roles can easily be transferable into ANY occupation. Those who have left the industry likely agree with the idea that their customer services experience has helped them get ahead. Similarly, as an employer, you're likely able to spot which employees have had customer service experience and which have not. 

A customer-centric attitude can benefit any person working in any occupation. Knowing exactly what customers want and expect is a critical step in delivering quality service.

This is perhaps best described within BENCHMARQUE's values and vision:

I believe that customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer’s expectation. Customer-focussed skills can be transferred to any industry and occupation. And often these capabilities are in high demand by employers in every sector.

Employees that can work under pressure and excel in a team environment 

For instance, almost three in five employers (57 per cent) of employers are looking for someone who can work well under pressure, according to a survey from CareerBuilder. Another 60 per cent of employers are only interested in candidates who are able to work well as part of a team - a skill easily picked up when employed in a hospitality and events setting.

Beyond the obvious capabilities, 73 per cent of employers are also looking for employees with a strong work ethic. The same number want dependable staff and 72 per cent are interested in those with a positive attitude. Passionate people are infectious, so working in an industry that encourages this behaviour can have a great impact on your team of staff.

These soft skills are easily learned in a customer-facing hospitality or events role. Working front-of-house at an event or restaurant helps develop personable skills - giving your employees a unique outlook on the world, the people they meet on a day-to-day basis and their job.

Regardless of the industry your business falls under, you will always benefit from hiring staff with these strong soft skills. There's a reason why 77 percent of employers say soft skills are as important as hard skills.


Hospitality skills are your secret relationship building tools

As well as the transferable skills that every employer should be looking for, the hospitality industry can also provide a hidden edge when networking with clients and potential employers.

Those who have worked in restaurant and event roles will have likely picked up plenty of knowledge around food, beverages and service. I've found this can come in very handy when entertaining clients, developing relationships, winning business and meeting future employers - and I'm sure those of you who have worked in hospitality can agree.

Networking is one of the most important things you can do to support your business. Whether you're in the corporate industry, the hospitality industry, or anything in between, the ability to connect, build, and establish your business through positive relationships is crucial.


Looking for more ways to see your business thrive? Incorporating charity initiatives and nurturing a strong workplace culture for your business are key. 

As industry leaders and with over 11 years of experience behind us, we’ve put an enormous amount of effort into workforce procedures so you don’t have to. Access your free resources below and see your business grow.


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About the author Marlowe Bennett

With 22 years of experience and over 23,000 professional hours working across Sydney’s hospitality industry, our content aims to inspire young candidates to pursue professional careers and to help operators grow compliantly.


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