Workforce management is an essential element to business success, and is especially important in the hospitality industry. In this video, BENCHMARQUE CEO Marlowe Bennett outlines five ways hospitality operators can grow with better workforce management.
Here are five ways to get more from your workforce management.
1. Be consistent. Consistency and standardisation are key when it comes to managing attendance and performance, and creating a positive workplace culture. Without consistent rules that apply equally to all employees, feelings of fairness will fly out the window and staff become frustrated and will eventually leave you. Document your internal processes and make sure that you do go by the book when managing staff.
2. Know your staff. While it's important that you follow documented policies when managing your workforce, if you treat your staff as a number more than an actual living and breathing human being, they won't be around for too much longer. Large operators, in particular, can get into the cycle of dehumanising staff by leaving compassion and empathy at the door. Unfortunately, this is a byproduct of the ongoing skills shortage and does service from a lack of experience and skills in staff management.
3. What makes them 'tick'? If you don't know your employees' goals, their frustrations, or even their fears, how can you inspire them to become the productive and happy workforce you need? Go further than just a first name basis with your staff and actively seek honest feedback to build trust.
4. Share your 'why'. Every business has a mission. Whether it's to become an industry leader, provide the best dining experience in the city, or even change lives for the better, your employer should know why they're coming to work for you. If they see your workplace as just a grind over something potentially more meaningful, you will never get the best form them.
5. Do the right thing. Most importantly, always engage in compliant employment practices. This is everything from sticking to the script with regards to correct award entitlements, including pay rates, to providing consistent and easily accessible schedules, and constructive feedback to grow your workforce, right through to paying superannuation. If you do skip out on these items, then you're basically sending a very clear message to everyone in your organisation that you don't really value them. Show your workforce you care and that they could, in fact, turn a casual job into a positive and rewarding career with your business.
If you're looking for more tips on how to manage your hospitality workforce, access your free templates and guidelines below.
With 22 years of experience and over 23,000 professional hours working across Sydney’s hospitality industry, our content aims to inspire young candidates to pursue professional careers and to help operators grow compliantly.